Editorial Complaints Policy
Last Updated: 20 june 2023
At South Towns Vape Magazine, we value open dialogue and strive to provide accurate, fair, and responsible editorial content to our readers. We are committed to maintaining the highest standards of journalism and ensuring transparency in our reporting. This Editorial Complaints Policy outlines our procedures for addressing complaints regarding our editorial content.
1.Complaints Process:
1.1 Submission of Complaints:
If you have a complaint about an article or editorial content published by South Towns Vape Magazine, please submit your complaint in writing to [email protected]. Include the following information:
- Your name, contact details, and preferred method of communication.
- Date and title of the article in question.
- Detailed description of the complaint, including specific concerns or inaccuracies.
- Any supporting evidence or references to substantiate your complaint.
1.2 Acknowledgement of Complaints:
Upon receipt of your complaint, we will acknowledge your submission within [insert timeframe] and provide you with a reference number for further correspondence.
1.3 Review and Investigation:
We will conduct a thorough review and investigation of the complaint, considering the details provided, relevant evidence, and our editorial guidelines. We may contact you to request additional information or clarification, if necessary.
1.4 Resolution:
Once the review and investigation are complete, we will provide a written response to your complaint. This response will outline our findings, any necessary corrections or actions taken, and our decision on the matter.
2.Correction and Clarification:
2.1 Corrections:
If we determine that an error, inaccuracy, or misleading information exists in our editorial content, we will promptly correct the error and issue a correction notice. The correction notice will be published online in a prominent location and clearly indicate the corrected information.
2.2 Clarifications:
In cases where a complaint raises a valid concern that does not warrant a correction but requires clarification, we will provide a clarification notice. This notice will address the specific issue and provide additional context or information to address any ambiguity or misunderstanding.
3.Appeal Process:
3.1 Reconsideration Requests:
If you are dissatisfied with the response or resolution provided, you may request a reconsideration by sending an email to [email protected] within [insert timeframe]. Please include the reference number assigned to your original complaint and provide a detailed explanation of why you believe the response was inadequate.
3.2 Appeal Review:
Upon receiving your appeal request, an independent panel will review your complaint, along with the original complaint, response, and any additional information provided. The panel will assess the original investigation and response to determine if further action is warranted.
3.3 Appeal Decision:
The panel will provide a written decision regarding the appeal, outlining their findings and any additional actions, if deemed necessary. The decision of the appeal panel is final.
Confidentiality and Privacy:
We will treat all complaints and personal information provided in connection with the complaint with strict confidentiality. Your personal information will only be used for the purpose of addressing and responding to your complaint.
Contact Us:
If you have any questions, concerns, or inquiries regarding our Editorial Complaints Policy, please contact us at [email protected].
South Towns Vape Magazine